UPTIME MONITORING GUIDE

How to Use a Public Status Page

A public status page gives customers one place to check service health. It reduces duplicate support questions and shows that incidents are being handled transparently.

List recognizable services

Use names customers understand, such as Website, Dashboard, or API. Internal hostnames and infrastructure labels create confusion.

Keep the scope intentional

Only publish monitors that are meaningful to customers. Internal experiments and private endpoints should remain outside the public view.

Link it where customers look

Add the status page to support replies, documentation, and incident communications so customers know where to find updates.

Key takeaways

  • Use customer-facing service names.
  • Publish only relevant monitors.
  • Make the status page easy to discover during incidents.

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Put the guide into practice

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